abuscom – Quality Policy

abuscom develops software and digitalization solutions with a focus on finance, controlling and back-office processes. Our goal is to understand our clients’ business context and deliver solutions that enable better decision-making in daily operations.

Our core areas are consulting, analysis, concept design and custom software development. For us, software is a means to an end – not an end in itself. Our solutions are deliberately integrated into the client’s existing system and process landscape rather than treated as isolated components.

We generally recommend maintenance and actively promote it to ensure quality, stability and continuous improvement. Service Level Agreements (SLA) are recommended where they are appropriate and aligned with the actual needs of the client.

The operational running of software solutions is the exception and mainly applies where clients do not have their own IT organization or infrastructure.

For us, quality means:

• understanding the client’s context from a business, organizational and economic perspective
• effectively combining consulting and implementation
• working in a reliable, transparent and pragmatic way
• taking responsibility for our work
• using a stable and future-proof technology stack

Management is committed to this approach and ensures that it is lived in day-to-day operations. It is committed to complying with all relevant legal and regulatory requirements and to the continuous development and improvement of the quality management system.

The following quality management principles form the basis of our thinking and actions.

Customer focus, involvement and responsibility of employees, process-oriented work, compliance with legal requirements and the continuous improvement of our services and processes. In doing so, we also consider collaboration with external partners and suppliers.